3D Magic Wand

Getting Started 1

• I got my package, now what?

Pre-purchase Product Support 6

• Where can I buy a 3D Magic Wand in person?
• How much filament do I get with the initial unit purchase?
• Are there tutorials to help me learn how to use the 3D Magic Wand Pen?
• How does this pen compare to others on the market?
• What kind of warranty do I get with the product once it's purchased?

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Filament Purchasing and Support 5

• What type of Filaments can I use with the pen?
• What is the difference between the filaments that can be used with the 3D Magic Wand?
• What colors can I choose from once I want to order more filaments?
• I don't see the filament color / effect I want with any supplier. I found some online elsewhere. Can I use it?
• How do I get informed of promotions and sales on filaments?

Unit General Support 6

• What do I need to do if the unit has any problems at all?
• What are the best steps to try and take to troubleshoot the unit
• I can't fix my problem. Now what do I need to do?
• How do I initiate an RMA?
• I sent the unit in for warranty. How will I know the status of my RMA?

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Contest Submission Support 6

• How do I submit my designs in order to be eligible for the contest?
• What are the guidelines for taking videos of the design for the contest?
• What are the guidelines for taking images of the design for the contest?
• How often can I enter into a contest?
• How will I find out if I won or lost the contest?

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