Step 1 - Make sure to determine where the problem is originating.
Step 2 - Determine if the fault is something you can fix yourself or if you are required to contact support.
Step 3 - Check our Knowledge base for known or repeat problem (if anyone else reports the same problem) and see if an associate has already answered the question.
Step 4 - If none of the above help you, consider contacting support to initiate an RMA (only for units under manufacturer warranty).
Step 5 - Contact support. We really strive to help you with the problem. We promise we will take the utmost care in helping you get back to your creative ventures as soon as possible.