Unit General Support
Need help operating the unit or have questions about functionality? This is the section where all your concerns about the pen can be answered and troubleshooting information is provided.
Turn the unit off and on. Most problems can be resolved by just resetting the unit. If problems still exist you can check the troubleshooting guide in the...
Fri, 23 Sep, 2016 at 9:48 PM
Step 1 - Make sure to determine where the problem is originating. Step 2 - Determine if the fault is something you can fix yourself or if you are required...
Fri, 23 Sep, 2016 at 9:51 PM
First, you should check this knowledge base section for previously recorded and resolved issues. If none are available, consider posting a request f...
Fri, 23 Sep, 2016 at 10:02 PM
An RMA can only be issued through an approved support specialist determining the unit is in fact defective and is eligible for repair / replacement warran...
Fri, 23 Sep, 2016 at 9:56 PM
We try to communicate with you on every step of the way. We will notify you when we received the unit, how long it will take for our specialists to review...
Fri, 23 Sep, 2016 at 9:58 PM
Follow the directions in the manual under the "Troubleshooting" section closely. If you have lost your manual then go online for easy to downloa...
Fri, 23 Sep, 2016 at 10:01 PM