First, you should check this knowledge base section for previously recorded and resolved issues. If none are available, consider posting a request for help. We answer quite quickly and take extra care in giving your problem it's needed attention. If all else fails, call our customer service support staff and they will guide you through the process that best suits resolving your issue. If your unit is eligible for an RMA (Return Merchandise Authorization) you will need to call our support line and get one generated for you. You may also opt to take the unit back to the retailer directly if purchased from a store.